Samsung moves Chilean fans and grows its community
Chile
The Brand took advantage of the attention drawn by the national soccer team and created a promotion to award their followers.
The Brand
Samsung is global technology brand with a strong focus on consumer electronics in the Chilean market.
Challenge
The brand wanted to increase the size of its Twitter community, become a referent when it comes to technology brands, and raise awareness of the brandās range of in-market product offerings. They also expected to stand out over the buzz generated by the Chilean soccer team, motivate Chilean fans to share multimedia content and generate a real-time communication strategy during the games.
Solution
How does a technology brand connect with users to build meaningful stories?
As part of an integrated marketing campaign, @SamsungChile leveraged both Promoted Accounts and Promoted Tweets to generate community growth and an extended reach of their product messaging. The brand targeted Promoted Accounts to Twitter users interested in technology, sports and TV.
The brand also used Promoted Tweets to connect to peopleās passion around soccer. The brand invited Twitter users to cheer for their team and enter a contest to win a Galaxy Camera by using the hashtag #630minutosdepasion.
They targeted relevant interests like soccer and sports news to get its message in front of the Twitter users most likely to engage. The brand also posed soccer-related questions to fans and gave away products to the Twitter users with the best responses.
Results
435%
Growth in followers
300%
Growth in interactions related to Samsung products
700%
Growth in interactions related to Samsungās sponsorship of national soccer team
Key to Success
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1
CONNECT TO PEOPLEāS PASSIONS INCENTIVIZE WITH CONTESTS
To connect with the most receptive audience, @SamsungChile targeted Twitter Ads to people interested in technology and sports.
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2
SHARE RELEVANT CONTENT
@SamsungChile produced interesting, relevant content to keep fans engaged and link different life moments to different Samsung products.
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3
INCENTIVIZE WITH CONTESTS
Entice users to engage through relevant promotions. To enter a contest, @SamsungChile required followers to use the hashtag #630minutosdepasion.
Testimonials
āSamsung is synonymous with technology and innovation and we want to reļ¬ect that in the media we choose. Twitter is an important platform that allows us to maximize our reach and impact of our content. The integration of Twitterās Promoted Account and Promoted Tweet products delivered positive results that exceed our expectations.ā
JosƩ TomƔs De Larraechea
Social Media / Online Marketing IMC & Branding Samsung Electronics Chile
